You will receive an email confirmation with your tracking number once you've completed your purchase. If you made your purchase with one of our team members, they will send a follow up email with the tracking number attached. 

Once your order is shipped, you will receive an automatic confirmation email. Your tracking number will have details of when your package should arrive.

US SHIPPING

USPS Priority Shipping, currently 3-5 business days, $12

USPS Priority Shipping, currently 3-5 business days, Free Shipping on orders over $150

INTERNATIONAL SHIPPING

We are currently only shipping to Canada internationally using DHL or USPS. Rates are subject to change based on adjustments made by delivery courier. Unfortunately we do not ship to countries that are not listed below.

DHL Rates, 3-5 Business Days
Canada Northern Provinces, $50

Canada Southern Provinces, $25

USPS, 7-21 Business Days
$20

Customs fees are not included in your order. Custom and / or import taxes and duties are charged once the delivery reaches its final destination country. The charges and fees are the responsibility of the recipient, and must be paid in full prior to final receipt. Tether is not responsible for any customs fees or import taxes/duties. Customs policies vary from country to country so please refer to your local customs office for fees associated with your location. 

For certain countries, please allow for up to seven days delivery time for items to clear customs. 

In the case of a customer refusing their package, there is a $50 restocking fee and you will be charged the difference in shipping costs from the discounted rate. It will be deducted from your refund once we receive the jewelry safe at our offices. 

Please see here for our Return policy.  

All of our products are designed and shipped from Berkeley, CA.

We have extended our exchange and return policy - we will accept exchanges and returns on eligible unworn jewelry still in its original heat-sealed packaging for up to 60 days after the date of original purchase for all orders until further notice. There is a $10 Exchange fee and for exchanges and $20 restock fee for returns. These fees are deducted from the refund amount. The return window starts from teh day the shipment is delivered.

Most exchanges are made because of wrong sizing - once our team gets a chance to assess the correct sizing we will send out your jewelry once we receive the exchange item. 

To qualify for a return:

We ship all our jewelry in heat-sealed bags. For hygienic reasons and due to the nature of body jewelry, we cannot accept exchanges or returns once the seal is broken — there are no exceptions to this policy. Please inspect jewelry carefully prior to unsealing your package. We reserve the right to deny unreasonable returns or exchange requests.

Jewelry Ineligible for Exchanges and Returns

Due to the nature of body jewelry, all 14K solid gold jewelry are final sale and not eligible for return or exchanges. This includes our 14K gold seam rings, 14K gold clickers and 14K gold chain attachments. 

WITHIN U.S.

For all exchanges and returns within the U.S., please send an email to office@tetherjewelry.com and include your name, address, and order number, and tell us what new size you need or if you'd like to return the jewelry. You will be provided with a prepaid return label if you are within the United States. Please send your jewelry in the prepaid return label back to our address below.

Domestic Exchanges
Once we receive your returned item in its original heat-sealed packaging, you will receive a check out link for a $10 exchange fee that will need to be paid before your new item will be shipped out using standard USPS mail.

Domestic Returns
For returns, once we receive your returned item and it is compliant with our policy, we will refund your amount paid minus a $20 restocking fee within 5 business days using standard USPS mail.

INTERNATIONAL EXCHANGES AND RETURNS

We can only accept exchanges and returns from Canada.

In the case of a customer refusing their package, there is a $50 restocking fee and you will be charged the difference in shipping costs from the discounted rate. It will be deducted from your refund once we receive the jewelry safe at our offices. 

Please note: we do not refund shipping charges or cover the cost of shipping for international returns or exchanges.

To initiate the return or exchange process, please send us an email at office@tetherjewelry.com with your return and exchange requests and include your name, address, and order number. Please send your jewelry in the prepaid return label back to our address below.

International Exchanges
If this is an exchange, once we receive your returned item in its original heat-sealed packaging, you will receive a checkout link for a $10USD exchange fee and additional shipping costs that will need to be paid before your preferred piece will be shipped out. 

International Returns
If returning your jewelry, once we receive your returned item we will refund your item(s) minus a $20USD restocking fee within 5 business days after receipt. 

Tether Jewelry

2930DomingoAve. #217
Berkeley, CA 94705 U.S.A.
510.381.9888

Very sorry - we are a small studio and are constantly improving our operations. Please send us an email at office@tetherjewelry.com with a photo of the items in error, and we will provide instructions for return. Of course, we will cover any shipping costs incurred. 

Approved returns will be credited to the original form of payment within five to ten business days after receiving the return package.

Our performance grade clickers are cast from 316L stainless steel. All of our link weights are also cast from 316L stainless steel unless otherwise noted. All of our ear lockets are cast using high-quality bronze. 14K solid ends are 100% recycled cast 14K gold with Intrinsic made steel pins.  Our Modern Hoops are either made from cast brass and .925 Silver, electro plated 18K Gold or 18K Rose Gold plated. We have a limited run of hoops and larger format earrings cast in 316L stainless steel and ion plated.  Our Modern Studs and Cuffs are cast in Responsible Jewelery Council certified recycled 925 sterling silver, and come in 925 Sterling Silver, electro plated 18K Gold & 18K Rose Gold. Our Native Metal weights come in high polished Brass, Copper or White Bronze.

Our Solid Gold Collection is made from 100% certified recycled 14K nickel-free gold. This collection is perfect for those with skin sensititvies and those with nickel allergies.

We design threadless ends and other piercing adornments using 100% Responsible Jewelry Council certified recycled gold. That means our gold designs are made with the highest level of environmental, ethical and quality accountability.

We offer a carefully curated selection of diamonds and gemstones that are mined and cut ethically, have minimal impact on the environment, or are created in a sustainable way. All of our diamonds are sourced following the Kimberley Process, and we only design using natural, untreated stones.

As part of our obsession with sustainability, we work with recycled material as much as possble. Our Solid 14K Gold Collection, brass and silver designs are all made with certified recycled metals. We cast our clicker products 316L stainless steel products with the intention of the product lasting a lifetime. We want to look good with the adornment we make, but we also want to take care of mother earth along the way.

PVD is a high-temperature coating process that is fully automated, and takes place in a sealed vacuum system. This method to deposit and build thin layers of vaporized metal condensation onto a surface. This process creates a super hard, stable, and beautiful color coating.It uses no harsh chemicals, make no waste products and provides a safer working environment. PVD coatings are safe to handle, non-toxic and biocompatible.

Ion plating is a type of physical vapor deposition (PVD) process which a single or multi-layer coatings can be applied during the same process cycle. Because it uses high heat and real gold metal vapor, ion plated jewelry is proven to last longer than electroplated jewelry. Durability of the coating depends on the maintenance, environmental conditions and other factors.

Our Modern Hoop Collection is electro-plated and cast from high quality brass with .925 silver wire for the wearability. Our lockets and Native Metal Collection are cast from high quality bronze, copper and white bronze.

Bronze and brass jewelry may oxidize over time. We recommend Sunshine brand polishing cloths for more heavy polishing. It will remove all oxidation and bring back the shine. However it may remove gold plating as well. For more gentle polishing, spot clean with a soft cloth or cotton ball saturated in rubbing alcohol or jewelry cleanser that is safe to use on gold. Do not scrub. Allow it to dry completely.

Prevention is key - here are a few simple tips on how to prevent tarnishing our bronze, brass and silver jewelry:

1. Keep it dry and away from water

Take off your jewelry before coming in contact with water, specifically when entering showers, pools, hot tubs, any body of water and steam rooms or saunas.

2. Keep it safe

Store your clean, dry jewelry in a dry airtight container and not in the bathroom in which you regularly bathe (steam). Small ziploc bags or Tupperware work well. If you will you storing a piece for a significant period of time, adding an anti-tarnish strip with the jewelry can slow down the process even further. Electro plated jewelry tarnishes if subjected to any material that does not have a neutral pH, causing a skin-metal oil reaction that may cause a discoloration to occur.

3. Cleaning your jewelry

You can find out what materials your jewelry is made on each of the products pages as listed on our site. If you are uncertain then please don’t hesitate to reach out to us at office@tetherjewelry.com with any questions.

STAINLESS STEEL

316L contains 10-13% nickel. If you have a sensitivity to nickel, you should not wear this product.  If you experience a reaction while wearing our products, you should stop wearing it immediately.

14K SOLID GOLD

All of our solid 14K gold designs are nickel-free, including our white gold.

STERLING SILVER

Sterling silver does not contain nickel and is a great alternative for those with metal sensitivies.

BRONZE, COPPER AND WHITE BRONZE

Both Bronze and White Bronze contain traces of nickel. If you are considering one of our weights, we recommend a design finished in Copper, which contains no nickel.

Our original specialty is our elevated take on the classic clicker, precision cast from 316L stainless steel. We love 316L steel as our preferred material because it is versatile and durable, allowing hinge and clasp mechanisms to stand the test of time, while also allowing the jewelry to be infused with our unique design approach. When our naked stainless steel designs are high-polished to a mirror finish, they are both beautiful to behold and largely biocompatible. The care we take in choosing materials and manufacturing ensures that our clickers will remain attractive and functional for a lifetime - in fact we stand behind all of our stainless steel clickers with a limited lifetime warranty. This means that Tether guarantees our classic clickers from breaking, and guarantees the hinge to close properly for a lifetime. If you find defects with your stainless steel clicker, please send an email to office@tetherjewelry.com and we will get you sorted.  If we are unable to service or replace your stainless steel clicker, we will provide a store credit for the original purchase amount. Stainless steel clicker products must be purchased from our website with proof of purchase in order to qualify for our limited lifetime warranty. 

There are two size variant categories we use to describe our jewelry - the inside diameter, and the gauge thickness of the post.

INSIDE DIAMETER

We mainly produce the popular sizes - 8mm (5/16") and 9/5mm (3/8") (and a few limited runs of 6.5mm and 12mm). At the moment we do not offer custom sizing beyond custom solid 14K gold pieces in what is already designed in our current line. If you are interested in a custom solid 14K gold jewelry in one of our unique designs, please drop us a message using the contact form. 

For Gauge thickness:

We have found after years of trial and error that 14 gauge is the minimum thickness required for a strong and solid hinge for our clickers. We have slowly started to release 16g in select designs that have the structural integrity to support the thinner gauge. Therefore we only offer most clickers in 14g and some select designs in 16g. 

*PLEASE NOTE* Because of our metal casting and production process there could be a +/- 0.5mm variance on inside diameters of our products.

We highly suggest making an appointment with your local piercing studio to assess your sizing needs. Everyone's anatomy is different, and it is difficult for us to tell what size you might need through photos.

Our gift cards do not expire, and can be used to purchase anything for our shop.

Our gift cards can only sbe used to purchase valid products from our shop. They cannot be redeemed for cash.

Please send our Customer Support team an email at office@tetherjewelry.com and we will provide you with your gift card balance.

We accept payment via credit card (Visa, Mastercard, American Express) and Paypal. We also accept flexible payment options including Afterpay, SplitIt, and Shop Pay.