If your jewelry arrived damaged please email firstname.lastname@example.org immediately with order number. We will send you a replacement right away.
We guarantee all products free from manufacturer’s defects. Including hinges that will clasp true and strong.
- Defective or broken Bronze products may be replaced, exchanged or returned for credit within 90 days of receipt.
- Defective or broken Steel products may be replaced, exchanged or returned for credit within 6 months of receipt.
- Defective or broken solid gold will be reviewed in a case by case basis with our ultimate goal of making our customers happy. Generally, gold product components may be REPAIRED at no charge within 6 months of receipt. After 6 months there will be a small labor fee.
If you would like to return defective product please notify us via email to email@example.com.