Exchanges & Returns
Greetings! We have extended our exchange and return policy - we will accept exchanges and returns on eligible unworn jewelry still in its original heat-sealed packaging for up to 60 days after the date of original purchase for all orders until further notice.
Most exchanges are made because of wrong sizing - once our team gets a chance to assess the correct sizing we will send out your jewelry once we receive the exchange item.
We ship all our jewelry in heat-sealed bags. For hygienic reasons and due to the nature of body jewelry, we cannot accept exchanges or returns once the seal is broken — there are no exceptions to this policy. Please inspect jewelry carefully prior to unsealing your package. We reserve the right to deny unreasonable returns or exchange requests.
Jewelry Ineligible for Exchanges and Returns
Due to the nature of body jewelry, all 14K solid gold jewelry are final sale and not eligible for return or exchanges. This includes our 14K gold seam rings, 14K gold clickers and 14K gold chain attachments.
Any jewelry that has its heat-sealed packaging opened becomes final sale and is not eligible for return.
How do I exchange or return my item(s)?
For all exchanges and returns within the U.S., please contact firstname.lastname@example.org for your request and include your name, address, and order number, and tell us what new size you need or if you'd like to return the jewelry. You will be provided with a prepaid return label if you are within the United States. Please send your jewelry in the prepaid return label back to our address below.
Once we receive your returned item in its original heat-sealed packaging, you will receive a check out link for a $10 exchange fee that will need to be paid before your new item will be shipped out using standard USPS mail.
For returns, once we receive your returned item and it is compliant with our policy, we will refund your amount paid minus a $20 restocking fee within 5 business days using standard USPS mail.
International Exchanges and Returns
We can only accept exchanges and returns from countries we currently ship to:
Starting December 21, 2021 we will only accept returns from Canada
In the case of a customer refusing their package, there is a $50 restocking fee and you will be charged the difference in shipping costs from the discounted rate. It will be deducted from your refund once we receive the jewelry safe at our offices.
Please note: we do not refund shipping charges or cover the cost of shipping for international returns or exchanges.
To initiate the return or exchange process, please send us an email at email@example.com with your return and exchange requests and include your name, address, and order number. Please send your jewelry in the prepaid return label back to our address below.
If this is an exchange, once we receive your returned item in its original heat-sealed packaging, you will receive a checkout link for a $10USD exchange fee and additional shipping costs that will need to be paid before your preferred piece will be shipped out.
If returning your jewelry, once we receive your returned item we will refund your item(s) minus a $20USD restocking fee within 5 business days after receipt.
2930 Domingo Ave. #217
Berkeley, CA 94705 U.S.A.