Wholesale Care Policy
Our Process: Return, Repair, Replace, Credit
We handle all returns using this process with the ultimate goal of Partner Studio satisfaction.
Returning the defective item: Email firstname.lastname@example.org for return authorization - we need to understand what you would like to return and why. Shipping costs are non-refundable, but please consider a trackable/insured method. We cannot take responsibility for carrier errors.
You must get an authorized email response before shipping your items back to our offices.
Repair: If there’s an issue with your piece, we’ll fix it. Our job isn’t complete until our work is purchase-ready for your clients. If we can’t repair it, we’ll replace it!
Replace/Exchange: If necessary we will replace the item with an identical or similar piece.
Credit: If there’s any difference to settle, we will credit your Tether account for future purchases.
Please note: returns are only valid through this process; unauthorized shipments are not accepted.