Wholesale Care Policy

Our Process: Return, Repair, Replace, Credit

We handle all returns using this process with the ultimate goal of Partner Studio satisfaction. 

Returning the defective item: Email info@tetherjewelry.com for return authorization - we need to understand what you would like to return and why. Shipping costs are non-refundable, but please consider a trackable/insured method. We cannot take responsibility for carrier errors. 

You must get an authorized email response before shipping your items back to our offices. 

Repair: If there’s an issue with your piece, we’ll fix it. Our job isn’t complete until our work is purchase-ready for your clients. If we can’t repair it, we’ll replace it!

Replace/Exchange: If necessary we will replace the item with an identical or similar piece.

Credit: If there’s any difference to settle, we will credit your Tether account for future purchases.

Please note: returns are only valid through this process; unauthorized shipments are not accepted.  

60 - Day Returns

We accept returns on unworn jewelry in its original sealed packaging for up to 60 days after the date of original purchase.

Read the fine print here.

Award Winning Design

Each and every single design is carefully considered and engineered to the highest degree of craft.

Dedicated Service

Say hello or send us a message at info@tetherjewelry.com with any or your questions.